Locations Pro FAQs

What does “Your batch has been queued.” mean? When will my import job be processed?

After you perform an import using the Import Wizard, you will likely see the message: “Your batch has been queued.” This means that your records have been parsed from your input file (or Active Directory / LDAP connection), and will be imported in the background shortly. Importing your records in the background in this manner keeps your import jobs from being interrupted or timing out.

You can check on the status of your job in the Import History tab. If you feel that your batch is stuck, this most likely means that your website has disabled WP Cron. You can verify this by editing your wp-config.php file and looking for the following line:

define('DISABLE_WP_CRON', true);

To get your import job running, visit the URL https://yoursite.com/wp-cron.php in your browser (replace yoursite.com with your own website’s address). This page will most likely display a blank white screen, but that doesn’t mean its hasn’t worked. Refresh this URL 3-4 times in your browser, and then verify that your import has started by visiting the History tab. If it hasn’t, try refreshing the wp-cron.php URL again in your browser.

You can address this long-term by scheduling a cron job on your system to trigger WordPress’ own WP Cron system. This will ensure that all jobs scheduled with the WP Cron system fire when they should, which will benefit all of your plugins.

When I Input My API Key and Email, My Plugin Still Says it Isn’t Registered!

Sometimes, when a user tries to register their plugin, they aren’t able to. This can happen for a few different reasons:

  • Your API Key is entered incorrectly: sometimes, a user will remove the prefix from their key. For example, if your key is loc_pro_aae5efbd02 then you need to use the whole key; don’t remove the part that says loc_pro_
  • Your Email Address is entered incorrectly: our registration fields are case-sensitive! Often, a user will enter an e-mail address one way when paying and another way when registering. You need to be sure the e-mail address is an exact match, including uppercase and lowercase characters, otherwise registration will fail.
  • You’ve entered the incorrect e-mail address: sometimes, a user will use a different e-mail address during payment than they use on the site (such as using their own e-mail address when buying a plugin for a client.) For registration to be successful, you have to use the same Email address that you used during purchase.

I have a question! How can I get help?

We would love to help!

Pro customers should email any and all questions to [email protected], and we’ll be happy to help.

If you haven’t upgraded yet and are still using the free version, you can try the WordPress Support Forum – other users might be able to help you there, and we regularly monitor this forum as well.

How Do I Obtain an API Key for Google Maps?

First, this only matters if you are using the Store Locator built into the Pro Version! If you aren’t, don’t worry about it! OK – to get an API key, follow Google’s instructions, here:

How Do I Hide Fields From Display?

We only display fields that have data – to hide a field, just keep it blank! Also, be sure you are choosing the correcty Display options when creating your shortcode or setting up your widget.

How Do I Display A Map With My Location?

Easy! Just check the Show Map checkbox under your Location’s information or on the Widget panel.

Who is Illuminati Karate?

Illuminati Karate, Inc., is the parent company of GoldPlugins.com. You may see the name Illuminati Karate on PayPal.com or in various bits of documentation. Don’t worry! It’s just us.

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